The product warranty is 2 months and is valid from the delivery date of the order. The warranty is valid only when the invoice is submitted. Once we receive the returned item we will carefully inspect it, to see if the product is either faulty made or has been damaged in our factory process. If the product is defected due to our factory process, we offer an exchange of the product with shipping on our expenses or full refund. Please see more on Returns and Exchanges here. In order to maintain your jewellery in perfect shape and prolong its look, please follow our Jewelry Care Guide.
If you think you are eligible for claiming warranty, please contact us at: firstname.lastname@example.org including your order number and our Customer support team will help you with detailed instructions.