Returns and Exchanges
We want you to be 100% happy with your Capucinne Blue piece! If you feel that the piece you order is not what you expected it to be and would like to return it, you are free to do so. However there are some rules for returns. We accept returns on all items, only if they are sent back unworn and unused in their original packaging within 14 days of receiving the package.
If you received a faulty item, we sincerely apologize for that! In such situation, please contact our customer service team immediately at email@example.com with your order number, order issue before returning the item back to us, so that our team can advise you on the next steps regarding the return of item.
Please note that shipping costs are not refundable.
Once we receive your returned item(s), the refund will be processed within 14 business days. All refunds will be credited to the original credit card. The amount refunded is the purchase price paid excluding shipping charges. Your credit card company may take 3-7 working days to credit your account.
For all returns please contact our customer service at firstname.lastname@example.org for instructions on the return process.
Please note Capucinne Blue E- Gift Cards are non-refundable.
If you are not happy with your item, you can always exchange it. In such case, we kindly ask you to contact our Customer service at email@example.com stating your order number, reason for exchange and our team will help you with your request. Please note, however, that you will have to send the item back to us within 14 days upon receiving the package to be eligible for our returns & exchanges policy.